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Job Description

THE OPPORTUNITY

Paymentwall is looking for an experienced, professional, creative and friendly customer service specialist. This individual should understand how to analyze, create and execute CRM processes for Paymentwall’s global offices. The candidate must have previous experience at a call center or email-response center. This person should be an extremely meticulous out-of-the-box thinker, be customer service oriented, efficient, timely and communicative.

The candidate needs to be familiar with the digital goods space, web based services, mobile services and how users make payments online. This person should be able to deliver a quality service by utilizing the resources available by the Paymentwall team and the administrative tools provided.

RESPONSIBILITIES

Have experience managing CRM responses from users around the world across 24 time zones and 5 offices, spanning 5000+ websites, games and web services.
Work closely with the development team to provide information so they can create back-end tools to best facilitate responses to our customers and improve our customer service product.
Provide assistance to customers, and resolve any issues that the team is having trouble handling.
Contribute to creating tools that will provide reports to the rest of the Paymentwall team so they can best understand what is happening with the CRM processes.
Identify sources of issues and trends and report these clearly to the rest of the Paymentwall team.
Be part of a fun work environment where CRM team members are excited to come in each day.
REQUIREMENTS

Experience in working for a payments based company, i.e. credit card processing, e-Wallet, digital goods, banking or other payments related businesses, a plus.
At least  1-2 years of call center experience.
Must be creative, opinionated, and ambitious, those looking only to do boring monotonous work need not apply.
Must have professional level English, and at least one additional language, further languages a plus (German, French, Spanish, Russian, Turkish, Chinese etc.).
Flexible work hours to meet with teams across the world.
Experience dealing with high volume responses.
University bachelor or above is required
WHO SHOULD APPLY

Those who experience and profile match the job description.
Those who are proactive, goal oriented individuals who take pride in what they do.
Those with an interest in gaming, dating and internet culture.
Those with endless energy that can channel that energy into innovation and creativity to help grow Paymentwall.
Those with an understanding of different cultures around the world, who are always hungry to learn more.
COMPANY OFFERS

 

Competitive compensation depending on experience and skills;
Financial stability;
Insurance;
Individual career path;
Paid vacation;
Comfortable workplaces with the most up-to-date equipment;
Convenient office location in the city center;
High energy, international and innovative team;
Annual assessments;
Optional business trips;
Corporate and social events.


About Paymentwall Inc.

Paymentwall – The global digital commerce platform for selling digital goods and online services.Paymentwall is the leading merchant of record digital commerce platform for selling digital content, goods, and services globally, assisting game publishers, dating sites, rewards sites, SaaS companies, and many other verticals.Paymentwall can be easily integrated into your product to help you reach users from anywhere in the world. Paymentwall provides state-of-the-art services such as 120+ localized payment options, fraud management, 24/7 international customer and merchant support, delivery confirmation and risk management APIs, sales and pricing optimization, UI/UX customization, skinnable checkout widgets and flows, VAT and sales tax management. Our numerous alternative payment options enable your users to purchase your digital goods and services unlike ever before. As a customer-focused digital commerce platform, we make sure your customers get the best service possible regardless of their geographic location, day and time. Paymentwall provides its users localized interface and customer service in 25+ languages.Our team has extensive experience in eCommerce, social networking, online gaming, and payment systems and we make excellent consultants in addition to being your trusted global digital commerce platform.With 10 offices around the world and our team travelling from conference to conference constantly, we may be very close to you unlike any other payment company. Whether you're in San Francisco, Berlin, Istanbul, Kiev, Manila, Hanoi, Amsterdam, Las Vegas, Beijing or Sao Paulo, please stop by our offices and meet us face to face, or attend one of our parties in our global offices, enjoy some drinks and have some fun times with us!
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